Terms & Conditions

These Terms & Conditions ("Terms") are a binding agreement between you and Tickettrix India Private Limited ("Tickettrix", "we", "us", "our"), operator of the www.tickettrix.com platform, its mobile applications, the B2B agent portal and our XML/API distribution layer (together, the "Platform").

• You accept these Terms by creating an account, running a search, making a booking, topping up a wallet, or integrating with our API — whichever happens first
• If you do not accept them, do not use the Platform
• These Terms incorporate our Privacy Policy and, for trade partners, your signed agency or API agreement
• Where an agency agreement and these Terms conflict, the agency agreement prevails for that partner only
• Every booking is additionally governed by the airline's, hotel's, operator's or tour operator's own conditions of carriage, rate rules and tariff — which you accept at the moment you confirm the booking

Supplier

The airline, hotel, bus operator, tour operator, DMC, consolidator, GDS or visa service provider that actually delivers the travel service.

Booking

A confirmed reservation created through the Platform, evidenced by a PNR, ticket number, hotel voucher or bus ticket.

PNR

Passenger Name Record — the supplier's booking reference against which the service is delivered and serviced.

E-ticket

The electronic ticket issued once an airline confirms and ticketing is complete; a held PNR without a ticket number is not a confirmed ticket.

Fare family

The commercial bundle attached to a fare — baggage allowance, seat selection, meal, change and cancellation rules. A cheaper fare family usually means stricter rules, not a different flight.

LCC

Low-cost carrier. LCC bookings are typically instant-ticketed and non-refundable in whole or in part, with add-ons priced separately.

SSR

Special Service Request — meals, wheelchair assistance, extra baggage, seats and similar requests passed to the supplier. Requests are subject to supplier confirmation.

Agent / B2B Partner

A travel agency, tour operator or sub-agent registered on the agent portal to book on behalf of its own customers.

Sub-agent

An account created by a registered agent under its own hierarchy, transacting against the parent agent's wallet or credit.

Wallet

The prepaid balance held in your Tickettrix account, funded by you and debited against bookings and fees.

Credit limit

A sanctioned deferred-payment facility granted to eligible B2B partners at our sole discretion, repayable on the agreed settlement cycle.

Markup

An amount an agent adds to the net fare before showing a price to its own customer. Markup is the agent's revenue and the agent's commercial decision.

ADM

Agency Debit Memo — a debit raised by an airline against a booking for a fare, tax, commission or ticketing-rule violation, recoverable from whoever caused it.

No-show

Failing to travel or check in without cancelling in advance. No-shows are usually fully non-refundable and attract the harshest supplier penalties.

Force Majeure

An event beyond reasonable control, as described in Section 21.

Headings are for convenience only. "Including" means "including without limitation". References to a statute include any amendment or replacement of it. All amounts are in Indian Rupees (INR) unless a different currency is displayed at checkout.

Tickettrix is an online travel agency and technology intermediary. We aggregate inventory from airlines, hotels, bus operators, consolidators and tour operators, display it, and facilitate booking and payment. We do not own, operate, charter or control any aircraft, hotel, bus or ground service.

What this means in practice

• Your transport and accommodation contract is with the supplier, not with Tickettrix
• Schedules, delays, diversions, cancellations, downgrades, denied boarding, overbooking, service standards, room condition and food quality are the supplier's responsibility
• Fare rules, cancellation charges, baggage allowances and check-in deadlines are set by the supplier and can be revised by them at any time
• Where a supplier fails to deliver, we will assist you in pursuing them — raising the claim, chasing the refund and escalating — but we cannot assume the supplier's own liability
• Refunds are released to you as and when the supplier releases them to us, less the charges disclosed at cancellation

1. 4.1

   Age and capacity

   You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. Bookings that include minors must be made by a parent, lawful guardian or authorised adult who travels with them or has arranged supervised travel with the supplier.

2. 4.2

   Accurate registration data

   Names, dates of birth, passport details, contact number and email must be accurate and current. Tickets are issued on the data you supply; correcting it later is subject to the supplier's rules and may be impossible or chargeable.

3. 4.3

   One account per user or entity

   Duplicate or automated account creation to exploit offers, coupons, first-booking discounts or agent schemes is prohibited and may result in cancellation of the bookings obtained through it.

4. 4.4

   Credential security

   You are responsible for everything done under your login, including by your staff. Keep your password and OTPs private, do not share credentials, and notify us immediately at support@tickettrix.com if you suspect unauthorised access.

5. 4.5

   Verification

   We may verify your identity, contact details, payment instrument or business documents before or after a booking, and may hold or cancel a booking pending verification where fraud indicators are present.

6. 4.6

   Agency and corporate accounts

   Trade accounts require approval. Registration alone does not create a trading relationship — see Sections 14 and 15.

Displayed inventory is a live quote, not a held reservation. Airline and hotel availability changes continuously, and a fare can be sold out or repriced between your search and your payment.

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5a. Pending and failed bookings

• Some suppliers return Pending / On Hold / In Process instead of an immediate result. We track these and update the booking status as soon as the supplier resolves it, notifying you by email and SMS
• If ticketing ultimately fails, we cancel the booking and initiate a refund of the amount charged to your original payment method or wallet
• A pending booking is not a valid travel document. Do not travel to the airport, property or terminal against a pending status
• Never make a second booking for the same passenger and sector while the first is pending — duplicate PNRs are routinely cancelled by airlines without refund

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1. 6.1

   Price changes before ticketing

   If a supplier re-prices between your search and ticketing, we show you the revised amount and the amount it changed from, and you may accept it or abandon the booking. We never silently absorb or pass on a difference.

2. 6.2

   Currency

   INR is the settlement currency. Other currencies shown are indicative conversions for display; your card issuer's rate, cross-currency markup and any dynamic-currency-conversion charge are outside our control.

3. 6.3

   Overseas tour packages and TCS

   Tax Collected at Source may apply to overseas tour programme packages and to remittances under the Liberalised Remittance Scheme, at the rates and thresholds prescribed under the Income-tax Act, 1961. Where TCS applies, it is shown separately and reflected in your Form 26AS.

4. 6.4

   Obvious errors

   Where a fare or rate is manifestly wrong — a mis-keyed decimal, a supplier feed fault, a currency error — we may decline or cancel the booking and refund you in full. Such a listing is an invitation to treat, not a binding offer.

5. 6.5

   Promotional codes

   Coupons and offers carry their own validity, minimum value, product and route conditions, and cannot be combined unless expressly stated. Bookings obtained by abusing a code may be cancelled and the discount recovered.

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7a. Payment problems

1. 7.1

   Amount debited, booking not confirmed

   If your bank debits you but the booking fails, the authorisation is either voided or refunded. Bank reversals typically land within 5–7 business days. If it has not, write to support@tickettrix.com with the transaction ID and we will trace it with the gateway.

2. 7.2

   Double debit

   Report a duplicate charge with both transaction references. Confirmed duplicates are refunded to the original instrument once the gateway certifies them; we do not require you to wait for the supplier.

3. 7.3

   Chargebacks

   Raising a chargeback on a validly ticketed booking, instead of using our cancellation and refund process, is a breach of these Terms. We will contest it with the e-ticket, fare rules and audit trail, and may suspend your account and recover costs until it is resolved.

4. 7.4

   Recovery of shortfalls

   If a payment is later reversed, declined or found fraudulent after a ticket has been issued, we may recover the amount from your wallet, set it off against pending refunds, or cancel the affected booking after notifying you.

5. 7.5

   Wallet balances

   Wallet money is a prepaid balance for booking travel on Tickettrix. It is not a deposit, earns no interest, and promotional credits carry their own expiry. Refunds of your own funded balance follow our verification process.

Air travel is governed by the airline's conditions of carriage and the fare rules of the specific fare family you buy, together with applicable DGCA regulations for travel within India and the relevant international conventions for cross-border sectors.

1. 8.1

   Names must match your ID

   The passenger name on the ticket must match the passport or government photo ID you travel on. Airlines routinely deny boarding on a mismatch. Name changes are not permitted on most fares; where allowed, a correction fee and fare difference apply.

2. 8.2

   Baggage allowance

   Cabin and check-in allowances vary by airline, fare family, route and aircraft, and are shown on the fare details. Excess baggage is charged by the airline at the airport at its own rates — usually far above the pre-purchase rate.

3. 8.3

   Check-in and boarding deadlines

   You must reach the airport with enough time to complete check-in, security and immigration. Airlines close check-in and boarding gates strictly. Missing a gate is treated as a no-show and is generally non-refundable.

4. 8.4

   Web check-in and seats

   Web check-in, seat selection and boarding-pass issue are performed on the airline's own system using your PNR. Free seat assignment is not guaranteed on any fare; paid seats and add-ons are non-refundable unless the airline cancels the flight.

5. 8.5

   Schedule changes and cancellations by the airline

   Airlines change schedules and cancel flights. Where they do, we pass on the options the airline offers — re-accommodation, credit shell or refund — and process your choice. Compensation, where any is due, is the airline's obligation under the applicable regulation.

6. 8.6

   Date change and re-issue

   Permitted only if the fare allows it. The cost is the airline's change fee plus any fare difference to the new date, plus our service fee. A re-issue on a lower-priced date does not generate a refund of the difference unless the fare rule says so.

7. 8.7

   Partial cancellation

   Cancelling one passenger or one sector of a multi-sector or round-trip itinerary is subject to the fare rule and can invalidate the remaining coupons. Where a fare is a combined round-trip, cancelling the outbound may forfeit the return.

8. 8.8

   Infants and children

   Infant age is determined by the airline at the date of travel, not the date of booking. An infant travelling on a lap holds no seat and usually no free baggage allowance. Unaccompanied minors require the airline's own service, arranged directly with the airline.

9. 8.9

   Special assistance

   Wheelchair assistance, medical clearance, oxygen, stretcher travel, service animals and expectant-mother travel are subject to the airline's approval and advance-notice rules. Request them at booking; a request placed through us is not confirmation by the airline.

10. 8.10

    Travel documents for international sectors

    Ensuring you hold a valid passport with sufficient validity, correct visas, transit visas, onward-travel evidence and any required health documentation is entirely your responsibility. Denied boarding or entry for missing documents carries no refund.

11. 8.11

    Frequent flyer

    Mileage accrual on fares booked through us is at the airline programme's discretion; deeply discounted and consolidator fares frequently earn nothing. Add your membership number at booking — retro-claims are made directly with the airline.

1. 9.1

   Rate plans and cancellation windows

   A non-refundable or advance-purchase rate cannot be cancelled or refunded once booked. Flexible rates carry a free-cancellation deadline stated at booking; cancelling after it usually attracts one night's tariff or the full stay value.

2. 9.2

   Check-in and check-out

   Standard check-in and check-out times are set by the property. Early check-in and late check-out are requests only, subject to availability, and may be charged by the hotel.

3. 9.3

   Occupancy, extra beds and children

   Room rates are for the occupancy booked. Extra guests, extra beds, cots and child-age policies are the property's rules and are charged directly by it. Exceeding the permitted occupancy can result in refused check-in.

4. 9.4

   Charges payable at the property

   Resort fees, city or luxury tax, tourism levies, mandatory gala-dinner supplements during festive periods, parking, minibar, laundry, spa and any incidentals are payable by you at the property unless expressly shown as included.

5. 9.5

   Meal plans

   Inclusions follow the plan booked — room only, breakfast, half board or full board. Nothing beyond the stated plan is included, and unused meals are not refundable.

6. 9.6

   Identity documents at check-in

   Indian properties require valid government photo ID for every adult guest. Foreign nationals must present a passport and valid visa, and properties are legally required to file guest registration (Form C) with the authorities.

7. 9.7

   Local ID and unmarried-couple policies

   Some properties refuse local IDs or apply their own policies to unmarried couples. These are the property's rules; where a booking is refused on such a ground we will help you seek redress but cannot override the property.

8. 9.8

   Relocation and no-show

   If a property is oversold or unfit, the hotel or supplier may relocate you to comparable accommodation. Failing to arrive without cancelling is a no-show and forfeits the full booking value.

9. 9.9

   Photographs, ratings and amenities

   Images, star ratings and amenity lists come from the property or a content provider. Seasonal renovation, pool or restaurant closure and facility changes are the property's to disclose, and we do not warrant them.

1. 10.1

   The operator runs the service

   Private operators and state transport undertakings own the route, the coach, the crew and the timetable. Departure and arrival times are estimates affected by traffic, weather and road conditions.

2. 10.2

   Boarding point and reporting time

   Report at the exact boarding point printed on your ticket, at least 15 minutes before departure. Boarding points are not interchangeable, and operators do not wait. A missed boarding is treated as a no-show.

3. 10.3

   Seats and coach type

   Seat number, deck, and seater/semi-sleeper/sleeper type are as selected. Operators may substitute a coach of a similar class for operational reasons; a seat may then differ in position while remaining the same class.

4. 10.4

   Cancellation charges

   Charges are a percentage of the fare that rises as departure approaches, set by the operator and shown before you confirm a cancellation. Cancellation is usually blocked entirely within a few hours of departure.

5. 10.5

   Cancellation or delay by the operator

   Where the operator cancels or fails to run the service, you are entitled to a refund of the ticket value as released by the operator. We do not underwrite consequential losses such as a missed connection.

6. 10.6

   On-board conduct and luggage

   Luggage limits, prohibited items and conduct rules are the operator's. Carriage of unaccompanied minors, pets and oversized baggage requires the operator's prior consent.

1. 11.1

   Inclusions are exhaustive

   Your package includes exactly what the itinerary lists. Anything not listed — visa fees, travel insurance, tips, porterage, optional excursions, meals outside the plan, personal expenses — is excluded and payable by you.

2. 11.2

   Quotation validity

   Package quotes are valid for the period stated on the quote and are subject to availability at the time of confirmation. Airfare, hotel and transfer components are re-priced at confirmation.

3. 11.3

   Payment schedule

   Packages are confirmed against a booking advance, with the balance due by the milestone date on your confirmation. Missing a milestone can release the reserved services and forfeit the advance under the operator's rules.

4. 11.4

   Minimum group size

   Group departures and MICE programmes are priced on a minimum number of travellers. If the group falls below it, the per-person price is re-quoted or the departure is cancelled with a refund of recoverable amounts.

5. 11.5

   Itinerary changes

   Sightseeing, transfers and the order of the itinerary may be re-sequenced for weather, monument closures, local holidays, permit issues or operational necessity. We arrange the nearest reasonable alternative; a re-sequenced day is not a cancelled service.

6. 11.6

   Surcharges after confirmation

   A confirmed package price may be revised for a change in government taxes or levies, a fuel or currency surcharge imposed by a supplier, or a change in the travel dates or group size you request. Any revision is notified with a breakdown before it is charged.

7. 11.7

   Cancellation slabs

   Package cancellation follows a slab structure keyed to days before departure, disclosed on your confirmation. Air components, visa fees, non-refundable hotel nights and event tickets are frequently non-recoverable regardless of the slab.

8. 11.8

   Travel insurance

   We strongly recommend travel insurance covering medical treatment, trip cancellation, delay and baggage. It is mandatory for some destinations and for visa issue in several jurisdictions.

What we do

• Share the destination-specific document checklist and current requirements
• Review your documents for completeness before submission
• Help complete and lodge the application form and appointment booking
• Track the application and relay the outcome to you

What we cannot do

• Represent, speak for, or act on behalf of any embassy or consulate
• Guarantee approval, a processing time, or a specific visa duration
• Influence, appeal or reverse a refusal, or obtain reasons for one
• Refund embassy fees, VFS/service-centre fees or our service fee once an application is lodged

1. 12.1

   Apply early

   Processing times are outside our control and lengthen sharply in peak season. Book flights and hotels on flexible or refundable terms until the visa is issued — a refusal does not create any right to cancel a non-refundable air or hotel booking free of charge.

2. 12.2

   Accuracy of your documents

   You are responsible for the authenticity and accuracy of everything you submit. Misrepresentation can lead to refusal, a ban on future applications and legal consequences, for which we bear no liability.

3. 12.3

   Passport handling

   Where a physical passport must be lodged, it is handled under receipt and returned through the same channel. Timelines depend on the centre's own courier process.

Cancellation charges have two parts: the supplier's penalty (which we pass on exactly as levied) and our service fee for processing the cancellation. Both are itemised on screen before you confirm, so you always see the net refund before you commit.

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13a. Refund timelines

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Timelines start when the supplier releases the money to us, not when you request the cancellation. Where an airline or hotel holds a refund, we escalate but cannot advance our own funds in its place.

1. 13.1

   Cancel through us, not the airline

   Always cancel a Tickettrix booking through your account or our support team. Cancelling directly with the airline or property breaks our audit trail, and we cannot track or expedite a refund we have no record of.

2. 13.2

   No-shows

   Failing to travel without cancelling forfeits the fare in most cases, and the residual refund — if any — is limited to recoverable statutory taxes.

3. 13.3

   Unused and partially used tickets

   A partly flown itinerary is refunded only to the extent the fare rule permits, which is often nil. Unused taxes on a flown-out, unused-return coupon may be claimable; we will file that claim on request.

4. 13.4

   Supplier failure and insolvency

   If a supplier suspends operations or becomes insolvent, refunds depend entirely on what that supplier or the applicable regulator releases. We will file and pursue your claim; we cannot guarantee recovery.

5. 13.5

   Non-refundable elements

   Convenience and service fees, agent markup, paid seats, meals, extra baggage, insurance premiums, visa fees and gateway charges are non-refundable once the booking is ticketed, unless the supplier cancels the service entirely.

This section governs registered travel agents, tour operators, consolidators and sub-agents transacting on the Tickettrix B2B portal, wallet, credit facility or XML/API. It applies in addition to every other section of these Terms.

1. 14.1

   Registration and KYC

   Agency accounts are activated only after we verify your KYC — trade name, constitution, registered address, GSTIN, PAN, bank proof and authorised-signatory identity. Approval is at our discretion, and we may re-verify at any time. Submitting false documents voids the account and every scheme benefit earned through it.

2. 14.2

   Independent contractor, not an agent in law

   You trade on your own account. Nothing here creates a partnership, joint venture, franchise, employment or exclusive relationship, and you must not hold yourself out as Tickettrix, use our branding without written consent, or make commitments in our name.

3. 14.3

   Wallet and prepaid balance

   Bookings are debited from your wallet in real time. It is your responsibility to maintain sufficient balance; a ticketing failure caused by an insufficient balance at the moment of issue is not our liability. Wallet balances earn no interest.

4. 14.4

   Credit limit and settlement

   A credit limit, where granted, is a discretionary facility — not a right — sanctioned against your trading history and any security taken. It may be reduced, suspended or withdrawn at any time. Dues must be settled by the agreed cycle; overdue amounts may attract charges, block further ticketing, and be recovered by set-off against your wallet, pending refunds and commissions.

5. 14.5

   Markup, commission and net rates

   Rates shown in the agent portal are your net rates. Any markup you add is your own commercial decision and your own revenue, and you are solely responsible for disclosing the final price and any service charge to your customer, and for issuing your customer's invoice. Incentives and schemes are as published from time to time and may be revised prospectively.

6. 14.6

   Your customers are your customers

   You own the relationship with the traveller. You must handle their booking queries, disclose the applicable fare and cancellation rules to them accurately, and pass on refunds you receive. Refunds are credited to your wallet; settling with your customer is your obligation, not ours.

7. 14.7

   Sub-agent hierarchy

   You are fully responsible for every sub-agent and staff login you create — their bookings, their conduct, their disclosures to customers, and any dues they generate. Revoke access promptly when a person or sub-agency leaves. We may suspend a sub-agent directly where we detect abuse.

8. 14.8

   API and XML fair use

   API credentials are issued per partner and must not be shared, sub-licensed or embedded in client-side code. You must respect the documented rate limits and maintain a commercially reasonable look-to-book ratio. Scraping fares, cache-warming, systematic price harvesting, load testing against production and automated speculative booking are prohibited and may lead to immediate throttling or suspension.

9. 14.9

   Speculative and blocked bookings

   Creating PNRs without a real traveller, holding inventory to protect a price, duplicating bookings, or churning and cancelling to evade a fare rule breaches both these Terms and airline policy. You indemnify us for all consequences.

10. 14.10

    Agency Debit Memos (ADMs)

    Where an airline raises an ADM attributable to your booking — a fare or tax violation, an incorrect commission claim, a churning or duplicate-booking penalty, or a ticketing-rule breach — the amount plus any handling charge is recoverable from you, and may be debited from your wallet, credit balance or pending refunds. We will share the airline's ADM reference and supporting detail.

11. 14.11

    White-label and branding

    A white-label storefront may be provided on agreed commercial terms. You must not misrepresent the source of inventory, must publish your own terms and privacy policy, must make clear to end customers who they are contracting with, and must not alter or obscure supplier-mandated disclosures.

12. 14.12

    Data protection duties

    Traveller data you enter is subject to Section 9 of our Privacy Policy, which forms part of your agency agreement — including obtaining your customer's consent, restricting use to the booking, and notifying us of a credential compromise within 24 hours.

13. 14.13

    Suspension of a trade account

    We may suspend or terminate an agency account for overdue dues, KYC failure, fraud indicators, chargeback abuse, API misuse, repeated ADMs or reputational risk. On termination, undisputed wallet balances are refunded after set-off of dues, ADM exposure and any amount under investigation.

1. 15.1

   Authorised bookers

   Your travel desk nominates who may book, and you are responsible for their actions on the account. Removing a leaver's access is your obligation.

2. 15.2

   Travel policy and approvals

   Where we configure policy rules — cabin class caps, advance-purchase windows, hotel ceilings, approval chains — we apply them as instructed. Responsibility for the policy content, and for out-of-policy approvals, remains yours.

3. 15.3

   Credit, billing and GST

   Consolidated invoicing and credit terms apply as agreed in your corporate agreement. Provide a valid GSTIN and billing entity at onboarding — GST credit cannot be reassigned to a different entity after an invoice is issued.

4. 15.4

   Employee data

   You determine what employee data enters the Platform and remain accountable to your employees for that processing. Your own employee privacy notice must cover booking travel through an online travel platform.

5. 15.5

   MICE and group movements

   Group air, event and MICE programmes are quoted on a bespoke basis with their own deposit, name-submission deadline and cancellation slabs, which prevail over the standard product terms for that programme.

6. 15.6

   Duty of care

   We provide itinerary and booking information to support your duty-of-care obligations. Assessing traveller risk, advisories and approvals for a destination remains the employer's responsibility.

16a. You agree to

• Provide accurate passenger names, dates of birth and document details, exactly as they appear on the ID you will travel on
• Read the fare rules, rate plan and cancellation policy shown before payment
• Hold valid travel documents — passport validity, visas, transit visas, and any required health documentation
• Arrive within the check-in, boarding and reporting deadlines set by the supplier
• Pay all amounts due, including supplier charges levied after travel
• Keep your account credentials, OTPs and API keys confidential
• Comply with the supplier's conduct rules and with all applicable laws while travelling
• Raise any discrepancy in a ticket or voucher within 24 hours of receiving it

16b. You must not

• Make speculative, fictitious, duplicate or blocked bookings, or hold inventory you do not intend to use
• Use a payment instrument you are not authorised to use, or attempt payment fraud
• Abuse coupons, referral schemes, cashback or agent incentives, including through duplicate accounts
• Scrape, crawl, cache-harvest or systematically extract fares, rates or content from the Platform
• Reverse engineer, probe, load-test or attempt to bypass authentication, rate limits or access controls
• Resell, redistribute or white-label our inventory without a written agreement
• Upload malware, or interfere with the Platform's operation, security or availability
• Impersonate Tickettrix, misuse our brand, or make representations in our name
• Submit forged documents in a visa, KYC or refund claim
• Harass, threaten or abuse our staff, our suppliers' staff, or other users

The Platform and everything in it — the Tickettrix name and logo, the software, search and pricing engines, the booking and agent-portal interfaces, the API, design, code, copy, images, guides and databases — is owned by Tickettrix India Private Limited or its licensors and protected by Indian and international intellectual-property law.

• You receive a limited, revocable, non-exclusive, non-transferable licence to use the Platform to search and book travel for lawful purposes
• You may not copy, reproduce, republish, frame, mirror, sell or create derivative works from any part of it without our prior written consent
• Deep-linking, framing, or using our trade marks in advertising, keywords or domain names requires written permission
• Supplier marks, airline and hotel logos and third-party content remain the property of their respective owners
• Reviews, photographs and other content you submit remain yours, but you grant us a worldwide, royalty-free licence to host, display and use it in connection with the Platform
• Feedback and suggestions you send us may be used without obligation or compensation

To the extent permitted by law, the Platform and its content are provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

• We do not warrant uninterrupted or error-free operation. Scheduled maintenance, supplier downtime and third-party outages will happen, and we will give advance notice of planned maintenance where practicable
• We do not warrant the accuracy, completeness or currency of supplier-supplied content — fares, schedules, images, ratings, amenities and availability
• We do not warrant that a search result remains available or priced the same by the time you attempt to book it
• Travel advisories, entry requirements, health rules and local regulations change without notice; verify them with the relevant authority before you travel
• We do not endorse any supplier, property or destination by listing it

Tickettrix acts as an intermediary. We are not liable for the acts, errors, omissions, representations, warranties, breaches, negligence, delays, cancellations, denied boarding, overbooking, loss or damage to baggage, injury, illness, death or property damage caused by any supplier or by any event outside our control.

1. 19.1

   Cap on liability

   To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to a booking or your use of the Platform is limited to the service fee or convenience fee we actually earned on the specific booking giving rise to the claim.

2. 19.2

   Excluded losses

   We are not liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, revenue, business, goodwill, data, missed connections, missed events or the cost of a substitute arrangement.

3. 19.3

   Nothing here excludes what cannot be excluded

   Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law, including under the Consumer Protection Act, 2019.

4. 19.4

   Your indemnity

   You will indemnify and hold harmless Tickettrix, its directors, employees and suppliers against any claim, loss, penalty, ADM, chargeback cost, fine or legal expense arising from your breach of these Terms, from inaccurate data you supplied, from your travel documents, or — for trade partners — from the acts and omissions of your sub-agents, staff and customers.

5. 19.5

   Time limit for claims

   Any claim must be raised with us in writing within 60 days of the date of travel or the date the claim arose, whichever is earlier, so that the supplier's own claim window is still open. Later claims may be time-barred by the supplier regardless of our willingness to help.

Neither party is liable for any failure or delay in performing its obligations where it results from an event beyond its reasonable control. Travel is unusually exposed to these events.

• Where a supplier cancels or reschedules due to a force-majeure event, your remedy is whatever that supplier offers — refund, credit shell or re-accommodation — and we will process your choice
• We do not underwrite consequential costs such as replacement accommodation, missed events or alternative transport
• Our service fee for work already performed is not refundable in a force-majeure cancellation
• Where an event makes performance impossible for a sustained period, either party may terminate the affected booking with recoverable amounts refunded

1. 21.1

   Your right to stop

   You may stop using the Platform or ask us to close your account at any time. Closure does not affect live bookings, dues you owe, or refunds in progress.

2. 21.2

   Our right to suspend

   We may suspend or terminate access, with or without notice, for breach of these Terms, non-payment, fraud or chargeback abuse, KYC failure, API misuse, repeated ADMs, or where required by law or a supplier.

3. 21.3

   Effect of termination

   Confirmed bookings continue to be honoured unless expressly cancelled. Accrued rights, payment obligations, indemnities and liability limits survive termination.

4. 21.4

   Changes to these Terms

   We may revise these Terms. Each revision carries a new version number and date at the top of this page. Material changes are notified to registered users by email and in-product notice before they take effect; minor clarifications apply on publication. Your booking is governed by the version in force when you made it.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. It explains what personal data we collect, why we collect it, who a travel booking necessarily requires us to share it with, how long we keep it, and your rights under the Digital Personal Data Protection Act, 2023.

• Booking a flight, hotel, bus ticket or visa requires us to transmit passenger data to the relevant supplier, and for international travel to government authorities — a booking cannot be confirmed otherwise
• Card details are captured by a PCI-DSS certified payment gateway and are never stored on Tickettrix servers
• Trade partners entering third-party traveller data are additionally bound by Section 9 of the Privacy Policy
• Privacy grievances go to our Grievance Officer at info@tickettrix.com

We operate a documented grievance process consistent with the Consumer Protection (E-Commerce) Rules, 2020. Please start at level 1 — most issues are resolved there, and an escalation without a ticket reference takes longer to trace.

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Please quote your booking reference or PNR in every message. Supplier-side matters — an airline refund queue, a hotel's own charge, an embassy decision — depend on that supplier's timeline, and we will tell you when that is the constraint.

1. 24.1

   Governing law

   These Terms and any dispute arising from them are governed by the laws of India.

2. 24.2

   Good-faith negotiation first

   Before commencing any proceeding, the parties will attempt in good faith to resolve the dispute through our grievance process for at least 30 days.

3. 24.3

   Arbitration

   Unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by us with your written consent, seated in Faridabad, Haryana, conducted in English. The award is final and binding.

4. 24.4

   Jurisdiction

   Subject to the above, the competent courts at Faridabad, Haryana shall have exclusive jurisdiction. Nothing here removes a consumer's statutory right to approach a consumer forum with territorial jurisdiction.

1. 25.1

   Entire agreement

   These Terms, the Privacy Policy and any signed agency, corporate or API agreement constitute the entire agreement between us and supersede prior discussions on the same subject.

2. 25.2

   Severability

   If any provision is held invalid or unenforceable, it is severed to the minimum extent necessary and the remainder continues in full force.

3. 25.3

   No waiver

   Failure to enforce a provision is not a waiver of the right to enforce it later.

4. 25.4

   Assignment

   You may not assign your rights without our written consent. We may assign or novate these Terms in connection with a reorganisation, merger or transfer of business.

5. 25.5

   Notices

   We send notices to the email or mobile number registered on your account; keep them current. You send notices to the addresses in Section 26.

6. 25.6

   Language

   These Terms are drafted in English. Any translation is provided for convenience, and the English version prevails in the event of a conflict.

7. 25.7

   Survival

   Sections on payment obligations, intellectual property, disclaimers, liability, indemnity, data protection, governing law and dispute resolution survive termination.

Booking help, cancellations and refund status are fastest through support. Legal notices and formal grievances should go to the addresses below in writing.